Return Policy

At Playful Magic, we are committed to providing you with high-quality educational toys and books. Your satisfaction is our top priority, and we want you to be happy with every purchase. If the product you received is faulty or damaged, we offer a hassle-free return policy to ensure a smooth experience for you.

Eligibility for Returns:

  • Faulty or Damaged Products: If the product you received is defective, damaged, or does not meet the description on our website, you are eligible for a return. Please notify us within 3 days of receiving the product for a return request.
  • Incorrect Product: If you receive the wrong product, we will arrange a return and send the correct one.

Return Process:

  1. Contact Us: Please reach out to our customer service team at youbuyit.in@gmail.com or call 9301643645 within 3 days of delivery to initiate a return request.
  2. Provide Details: When contacting us, kindly provide the following information:
    • Order number
    • Photos or videos of the faulty or damaged product
    • A brief description of the issue
  3. Return Authorization: Once we verify the issue, we will provide you with instructions for returning the product. If applicable, we will arrange for the pick-up of the faulty product.
  4. Return Shipping: For faulty or damaged products, we will cover the return shipping costs. If the product is in its original condition and the fault is confirmed, we will either offer a full refund or send a replacement based on your preference.

Conditions for Returns:

  • The product must be in its original condition and packaging. Products that have been used, altered, or damaged by the customer may not be eligible for a return.
  • The return must be initiated within 3 days of receiving the product.
  • Please ensure that the product is returned with all original accessories (if any), tags, and labels intact.

Refunds or Replacements:

  • If the returned product is found to be faulty, we will offer you the option of a full refund or a replacement product.
  • Refunds will be issued to the original payment method and may take 5-7 business days to process, depending on your bank or payment provider.
  • Exchanges: If you prefer a replacement, we will send a new product to you once the returned item has been received and inspected.

Non-Returnable Items:

  • Opened or used products: Any items that have been opened or used, except those with manufacturing defects, are not eligible for return.
  • Clearance items or special promotions: Certain items marked as non-returnable may not be eligible for a refund or exchange.

Contact Us:

If you need assistance or have questions about the return process, please feel free to contact us at:

We strive to make the return process as seamless as possible, and we appreciate your understanding. Thank you for shopping at Playful Magic, where learning and fun go hand in hand!